Frequently Asked Questions

The ACCES client services team remains available to you and your family veterinarian 24 hours a day, seven days a week.

Detailed below are a few of the most commonly asked questions about ACCES and our services. Don’t see your question? Give ACCES a call at 206-364-1660.

Remember to fast your pet the night before with no food after midnight. Water is okay. (Note: Diabetic pets should be fed regularly and insulin administered as directed. Please bring insulin with you.) 
If you have a pet under five pounds or under 16 weeks of age, please feed them normally.

Our medical team will review the information provided by you and your family veterinarian and conduct an initial assessment of your pet’s health. From this, we will recommend a diagnostic plan and generate a cost estimate before proceeding with any additional tests or treatments. If a consult and ultrasound are part of the appointment, please plan on at least 90 minutes to two hours for your visit.

Yes. The ACCES specialist will want to review your pet’s medical history and conduct an initial exam.

Please arrive 15-20 minutes prior to your appointment to fill out our intake paperwork. Please be sure to bring your pet’s complete medical history including radiographs. Your family veterinarian can fax records and diagnostic test results to 206-364-3667.
 

If your pet is pre-registered with ACCES, any pet health information you personaly provided will already be on file with our hospital. To pre-register your pet, please visit our pet pre-registration page.

Similar to people, pets may also require specialty care. For complex conditions, serious illnesses or life-threatening injuries, the best care for your pet may include specialized treatment from a veterinarian who is board certified in a specific area of medicine or surgery. Your veterinarian may have recommended that your pet visit ACCES if your pet is in need of additional diagnostic testing, procedures or treatments that their veterinary hospital does not offer or that is best performed by a specialist.
 
ACCES specialists are board-certified in cardiology, internal medicine, surgery, emergency and critical care and diagnostic imaging. Once in our care, the ACCES medical team will continue to communicate regularly with your veterinarian to ensure they are kept apprise of your pet’s progress.

Our ACCES referral coordinators are available to answer any questions you may have and can connect you directly with a member of our medical team to address any pet healthcare concerns you have prior to making your appointment. Our referral coordinators are available at 206-364-1600 between 9:00 a.m. and 5:00 p.m. Monday through Friday.

You are welcome to contact ACCES directly to schedule an appointment with one of our boarded veterinary specialists. However, we do recommend that you consult with your family veterinarian before visiting.

ACCES can help fill your pet’s prescriptions up to three to 12 months after initial treatment, depending on the medication. If we have not seen your pet, you will need to consult with your family veterinarian. (Please note that this excludes prescription food diets.)

The cost of your pet’s care depends on what diagnostic procedures are performed and what treatment options are provided. Before we begin treatment, our veterinarian will conduct an initial exam, take time to review with you the various treatment plans available and answer any questions you may have. From this, an overall estimate for the plan you chose is provided. With this information, you and your family can then make an informed choice on what is best for your pet.
 
Payment is due in full at time of treatment. We accept cash, check, debit card, MasterCard, Visa and American Express. Special financing is available for qualified pet owners through CareCredit (see financial resources).

ACCES has onsite a CT scanner, but does not have MRI services available.

Our medical team can treat and stabilize your exotic pet in an emergency. We work with many of the exotic specialists in the area and can consult with them on emergency. Because our emergency clinicians do not specialize in exotics, we will make sure to coordinate and transfer care to your exotic family veterinarian as soon as your pet is stabilized.

ACCES is a privately owned, referral veterinary practice and is not affiliated with any national or regional veterinary hospital chain or local practice. Your local family veterinarian may have ACCES listed as an after hours contact in case of emergency as ACCES is a 24-hour emergency and critical care facility.

The ACCES medical team will inform your family veterinarian that your pet is in our care. While caring for your pet, our team will continue to communicate regularly with your veterinarian to ensure seamless and comprehensive medical care. In addition, all diagnostic results and treatment recommendations will be sent directly to your veterinarian’s office.

ACCES has a full medical team onsite 24 hours a day including an experienced nursing and technical team led by licensed emergency, critical care specialty boarded clinicians and technicians.

ACCES does not offer general preventative pet care. As an emergency and specialty care referral center, we work directly with your family veterinarian as an extended member of your pet’s overall healthcare team.

ACCES is available to you and your pet 24 hours a day. No appointment is necessary. If your pet is having a medical emergency, we recommend you call ahead so we can be better prepared for your pet’s arrival. Appointments are needed for non-urgent consults with our specialty departments.